Our Client Philosophy
Our philosophy and approach to working with enterprise customers has been developed from the years of experience our executives and strategists have spent working in senior client-side and agency roles. This philosophy ties directly in with our core values.
Curiosity is shared
We believe that knowledge empowers teams and this requires real trust. When we share and teach your team how the world of search marketing works and when you share and teach us how your organisation and industry works, we can partner on a whole new level.
Integrity is shared
We both hold ourselves accountable to one another. That means wins and losses are shared, owned and every conversation we have is one built on a foundation of honesty and understanding that we can rely on each other to deliver.
Clarity is shared
When we both have a clear and shared understanding of the objective we’re trying to achieve together, positive momentum and outcomes all become possible. Support for this objective needs to be shared from your senior leadership level down.
About You, Our Ideal Client
You’ve had experience working with agencies before so you know what makes a good agency relationship and what does not.
In fact, over time you’ve found that a true partnership, one where responsibility and knowledge is shared is the key to success. Your understand the importance of digital, but you also know what you don’t know and you’re excited about bringing digital to a new level with the help of experts.
You know that for your agency partner to deliver results, you need to empower them to make decisions and changes on your behalf. That means a less hands on approach to sign offs and reviews and the freedom for the team to get creative.
You’ve learned over time that there is never a “quick fix”, and you have a pragmatic view of what success looks like. You’re committed to collaborating with a team of smart and dedicated individuals in an agency team who you can rely on for strategic guidance and implementation. When you don’t know the answer, you just pick up the phone and call, because they feel like an extension of your internal team.